Preview Mode Links will not work in preview mode

Design Critique: Products for People

Encouraging usable designs for a better customer experience.

Nov 28, 2006

Tim and Tom are joined by guest Chris Farnum for a wordcast episode about Information Architecture. What is it, where did it come from, and how does IA contribute to a great customer experience?
While presenting at Michigan's World Usability Day event, Tim and Tom met Dennis and Ross from the podcast WebAxe, which deals with web accessibility. Take a listen by going to

Lastly, house band Peter Grey sings Sweet Unknown. And in addition to Edward Tufte's books, here are the books and authors mentioned in this episode:

* Information Architecture for the World Wide Web: Designing Large-Scale Web Sites by Peter Morville and Louis Rosenfeld

*Usability for the Web: Designing Web Sites that Work by Tom Brinck, Darren Gergle, and Scott D. Wood

*How Buildings Learn: What Happens After They're Built by Stewart Brand

* The Timeless Way of Building by Christopher Alexander