Jun 26, 2007
In a special episode recorded on location, Tom Diab, proprietor of the Gourmet Chocolate Cafe in Chelsea, Michigan, shares his ideas on customer experience design for cafes. Through a bonanza of entertaining storytelling, Tom, a former schoolteacher and drug rep for Pfizer, tells Tim and guest cohost Chris how he and...
Jun 26, 2007
Before you listen to episode 32b, which is an interview with the
Gourmet Chocolate Cafe's designer and proprietor, please watch this
ten-minute video tour of the cafe. Tim points out key features of
the cafe that are discussed during the following interview about
the customer experience design of the cafe.
The...