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Design Critique: Products for People

Encouraging usable designs for a better customer experience.

May 13, 2019

Dave Mitropoulos-Rundus returns to talk with Tim Keirnan about labels for our field. This continues our long-running friendly discussion about what we call our profession and why, and is there a difference--or should there be--between User Experience and Customer Experience? Dave appreciates the terminology differences...


Mar 14, 2019

Keith Instone and Serena Rosenhan both return to the show for an episode about UX and "buzzwordification". The last 3-4 years have seen a big rise in the use UX terminology in the media and among coworkers. What are the advantages and disadvantages for UX practitioners now that UX has become popular beyond academia...


Feb 24, 2019

Syed Ibrahim returns to the show to talk with Tim about his side project, Shoutouts.app.
Syed's story of creating this web application is a terrific example of doing a minimum viable product. He candidly shares both advantages and disadvantages of releasing an MVP, and walks us through the details of having an idea,...


Dec 16, 2018

Ben Woods joins Tim Keirnan for a single point perspective on the Fiskars StaySharp Max reel mower. Needing neither gasoline nor electricity, this lawnmower is completely powered by the user to cut the lawn.

Ben discusses the values that led to his wanting this mower and his experience with it over several summer months...


Oct 28, 2018

Fire Department Chief Dan Phillips joins Tim Keirnan for a discussion about designing the new fire engine for Plymouth Township, Michigan. How does a fire department decide which features are most needed, most wanted, and affordable for a given budget and for the the engine's coverage area?

Unlike most passenger cars, a...