Dec 21, 2012
A heartwarming holiday tale of good customer service after the
sale. Nokia politely and efficiently repaired Tim's Lumia 710
Windows Phone, using a combination of good website design,
excellent customer service desk people, and a "do it right the
first time" service department.
Companies that care about their customers...
Nov 21, 2012
Even when the initial user experience of a product is good, the total customer experience suffers when a company ignores service after the sale. We at Design Critique argue that service after the sale IS AN INTEGRAL PART OF A PRODUCT'S DESIGN because it directly affects the customer experience. Only bad companies...
Nov 5, 2012
Tobby Smith returns to help Tim provide a longitudinal review of
Nokia's Lumia 710 Windows phone. After over eight months of use,
the Lumia 710 proved itself a terrific value in smart phone
* Convenient, portable size with grippy back cover that can be switched with other colors to personalize the...
Oct 21, 2012
Listener Costan Boiangiu rejoins the show for a wordcast on haptic feedback in product design. What is it, how is it used currently in product designs, and how could it be used? We discuss designs that have haptic feedback innately as well as designs where the haptics have been added. Thanks for Tim's coworker, Gary,...
Sep 13, 2012
"From Information Architecture to Ambient Findability to Intertwingularity: An Inspiring Conversation with Peter Morville "
Recorded June 18th, 2012 at IUE2012.
Peter Morville (above, left), best known as a founding father of information architecture, co-authored the profession's best-selling book, Information...