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Design Critique: Products for People

Encouraging usable designs for a better customer experience.

Dec 19, 2005

Special holiday episode! Good online shopping requires a usable website and prompt customer service. Tim and Tom discuss their experiences with, website for legendary merchant Collector's Choice Music. A terrific print catalog does not automatically translate into a terrific website--what do they do well and...

First Mailbag Show Canceled! World Gasps. Sky Falls. UN Intervention Sought.

Dec 1, 2005

Time to respond to feedback from our audience. What the--?! There isn't any! Feedback, that is. There still isn't an email address for the podcast. We promise there will be soon. Hey, it's a work in progress.