Oct 31, 2011
Recorded live at Internet User Experience 2011 on October 11th,
it's the panel session "The State of the Internet User Experience"
and Tim Keirnan as the moderator.
Learn more about the panelists at
Oct 23, 2011
In this followup to episode DC82a, Tim describes the conclusion of his interaction with Logitech Customer Support. Unlike the MINI/BMW car maker attitude towards service after a sale, Logitech proves itself exceptionally good at listening to a complaint about a defective product and fixing it quickly without...