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Design Critique: Products for People

Encouraging usable designs for a better customer experience.

Dec 31, 2016

The Subaru WRX is a legend, and life is too short not to drive legends. The "bug eye" version of this all wheel drive sporty car from 2002 and 2003 was a success worldwide but especially in the North American market where it was the first time we got this car. Later generations of the car delighted owners as well, yet...


Nov 16, 2016

2016 has been a bad year of manufacturers trying to force customers into upgrading their devices by user interface trickery. First Microsoft and their Windows 10 deceptions, and now Apple with iOS10 reminders that cannot be refused. In this episode, Tim describes Apple's failure to provide a "No" response in...


Jul 30, 2016

Alvaro Vargas joins Tim Keirnan for a thorough discussion of the customer experience of eReaders, in particular the offerings from Kobo. Tim is the newbie, having recently bought a Kobo Glo HD as his first eReader, and Alvaro provides the longitudinal review of Kobo eReaders, having bought four of them over time. His...


Jun 23, 2016

Brian Shunamon from the USA sent us a message so on point that I asked him if I could record it and publish it. As an Information Technology professional with corporate clients, as well as a guy looked to for tech advice by friends and family, Brian addresses the concerns of our last several episodes on Microsoft's...


May 26, 2016

Microsoft hit a new low in their obnoxious campaign to upgrade customers' PCs that were Windows 7 or 8 to Windows 10. The user interface is almost impossible to say "no" to when the dreaded Win10 upgrade message appears.

Anecdotes about affected customers Tim knows and a critique of two freeware utilities that can keep...