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Design Critique: Products for People

Encouraging usable designs for a better customer experience.

Dec 23, 2015

In service design and delivery, people are the user interface between an organization and its customers. This anecdotal episode recounts two excellent customer experiences with two seemingly well-run companies. Both employ people whose friendly personalities and professional skills, backed by efficient business...

Oct 14, 2015

Wayne Neale, CEO of Kaydak, joins Tim Keirnan for an interview that ranges across several topics:
* Experience Design: From UI to User Experience to Customer Experience and beyond
* Design Thinking
* Service Design

You can find Wayne at

The service design episodes of Design Critique Tim mentioned...

Sep 7, 2015

Time for a mobile episode! Aravindh Baskaran, UX researcher and designer, joins Tim Keirnan to look at the user experience of Android Lollipop. What did we like about it and what do we think could be better? With Android Marshmallow on the way, it's time to reflect on Lollipop's effectiveness.

Android is used, in one...

Jul 9, 2015

The Design Critique podcast celebrates its tenth anniversary! While others have podfaded, we have persevered.
In this anniversary episode, show co-founder Tom Brinck returns to discuss the customer experience of Starbucks coffee shops with Tim Keirnan. Tom is the power user and Tim is the newbie. Two very different...

Jun 13, 2015

In this first audio editorial episode, Tim relates how he rediscovered the advantages  of small electronics devices over their larger-screened brothers. Thanks to Dad for inspiring this one.
Besides mobile phones, cars are another example of a product range that used to punish customers who wanted a small size by...