Nov 21, 2012
Even when the initial user experience of a product is good, the total customer experience suffers when a company ignores service after the sale. We at Design Critique argue that service after the sale IS AN INTEGRAL PART OF A PRODUCT'S DESIGN because it directly affects the customer experience. Only bad companies...
Nov 24, 2011
In which Tim Keirnan and Mike Beasley discuss vintage shaving
tool designs, featuring the safety razor and straight razor.
Shaving with these old methods has many advantages, including:
* Closer shaves that last longer before the dreaded 5 o'clock
shadow appears
* Improved skin condition due to premium creams and soaps...
Jul 19, 2011
I just published an article on usability testing for entrepreneurs at Entrepreneurial America's website. It's a great place and I encourage you to check it out.
Dec 31, 2008
Hi everyone,
Thanks for listening to Design Critique over the past year. 2008
was fun and I have three episodes in post-production right now for
2009. The photo is from the holiday card I sent this December to
family and friends, and I thought why not share it with the
listeners. I don't know who all of you are or where...