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Design Critique: Products for People

Encouraging usable designs for a better customer experience.

Dec 19, 2005

Special holiday episode! Good online shopping requires a usable website and prompt customer service. Tim and Tom discuss their experiences with, website for legendary merchant Collector's Choice Music. A terrific print catalog does not automatically translate into a terrific website--what do they do well and...

First Mailbag Show Canceled! World Gasps. Sky Falls. UN Intervention Sought.

Dec 1, 2005

Time to respond to feedback from our audience. What the--?! There isn't any! Feedback, that is. There still isn't an email address for the podcast. We promise there will be soon. Hey, it's a work in progress.

Nov 3, 2005

You don't have to look like you're waving in planes at the airport to enjoy good headphone sound. This is another single point perspective, where only one person has experience with the product. In this case, Tim couldn't bear to live even a week without his PX-100 headphones, but he allows Tom to at least try them on...

Oct 2, 2005

Occasionally, Design Critique features a single-point perspective on a product because the other guy isn't able to borrow it long enough to be thorough. Such is the case with Tom's cyclometers, exercise computers for bicycles. Tom can't lend his bike to Tim for a month or more, but he can explain what cyclometers do,...

Sep 6, 2005

In our first "word of the day"-type show, Tom brings us the infamous term Luddite. Is there such a thing as a neo-Luddite? Tim hazily yet fondly recalls Neil Postman's classic book Technopoly and its warnings against technological determinism. Is your life enhanced or hindered by technology? We all have choices....