Nov 21, 2012
Even when the initial user experience of a product is good, the total customer experience suffers when a company ignores service after the sale. We at Design Critique argue that service after the sale IS AN INTEGRAL PART OF A PRODUCT'S DESIGN because it directly affects the customer experience. Only bad companies...
Nov 5, 2012
Tobby Smith returns to help Tim provide a longitudinal review of
Nokia's Lumia 710 Windows phone. After over eight months of use,
the Lumia 710 proved itself a terrific value in smart phone
* Convenient, portable size with grippy back cover that can be switched with other colors to personalize the...