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Design Critique: Products for People

Encouraging usable designs for a better customer experience.

Aug 23, 2006

Whitney Quesenbery of Whitney Interactive Design joins Tim and Tom for a wordcast episode on the plain language movement. Language is a crucial part of most user interface designs, from hardware, to software, to websites, to that oldest of interfaces, the printed page. What is plain language and how can it help us design more usable communication for products and services? Professions, companies, and governments should embrace plain language to communicate effectively with their customers, employees, and citizens. Websites we mention include:

After our half-hour discussion, Tim promotes Gerry Gaffney's excellent User Experience Podcast. Congratulations, Gerry! Everyone go listen!
Next, Tim reads listener feedback from John at the Smorgasbord Design blog regarding Sennheiser's admirable commitment to superior customer experience. Sennheiser, Design Critique salutes you!
Last but never least, house band Peter Grey sings Without My Girl.