May 12, 2013
In an audio editorial, Tim asks if the supposed death of bricks
'n mortar stores at the hands of online sales is greatly
exaggerated. What do you think?
The article mentioned in this episode can be read in full
at
http://blog.intuit.com/trends/browsing-fees-a-new-retail-strategy-or-the-end-of-bricks-and-mortar/
Design Critique does not accept advertising, but the following
merchants deserve honorable mention due to their bricks and mortar
customer service:
Averill
Racing Stuff, Inc. (customer education & advice)
Best Buy
(in-store warranty service on Logitech & Phillips products)
Staples
(website easily & accurately displays product stock at particular
locations)