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Design Critique: Products for People

Encouraging usable designs for a better customer experience.

Aug 8, 2020

This is a short episode on the dark pattern of not allowing a customer to leave a service without unnecessary effort.
The Sunday Times website does not allow users to cancel their digital subscription on the site. It took a 15 minus chat online to accomplish what should take one minute and a couple clicks. Hear all about it and think about what decisions like this mean to an organization hell-bent on annoying customers.

The Dark Patterns website referred to in this episode is at

They do a really good job writing about and classifying  dark patterns. Thank-you, Harry Brignull and Alexander Darlington.

The Sunday Times article on the French philosopher Levy is at