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Design Critique: Products for People


Encouraging usable designs for a better customer experience.

Dec 20, 2019

Tesla Model 3 owners Ryan Malcolm and Syed Ibrahim join Tim Keirnan for a thorough critique of their cars while Tim moderates this ad-free, in-depth discussion. We follow the show's Critique by Values model to learn how Ryan and Syed experienced each of the phases of product experience:
Encounter
Decision
Purchase
Initial Use
Longitudinal Use

This is not a review of the car as much as it is a conversation about people's transportation needs and how the Model 3 fit into their current lives. Of course, aspects of the car are discussed throughout. As usual, we leave no stone unturned in a detailed, people-centered discussion unhindered by commercials.

You can find Ryan at his YouTube channel, which includes track day footage of his Model 3:
https://www.youtube.com/user/Ryephile/featured

You can find Syed at his website at:
https://www.syedibrahim.me/