Tim and Tom, along with guest colleague Dan, continue their
critique of recommender systems that began in Design Critique
episode 13. Tom starts things rolling by asking Tim why he prefers
not to use recommender systems, then Dan and Tom discuss their use
of Last.FM and its recommender system. A summary of our customer
experience with recommender systems ties things off, mockery of
Lionel Richie music ensues, and house band Peter Grey sings
PsychoActive.
About the Podcast
Encouraging usable designs for a better customer experience.