Nov 21, 2012
Even when the initial user experience of a product is good, the total customer experience suffers when a company ignores service after the sale. We at Design Critique argue that service after the sale IS AN INTEGRAL PART OF A PRODUCT'S DESIGN because it directly affects the customer experience. Only bad companies...
Nov 24, 2011
In which Tim Keirnan and Mike Beasley discuss vintage shaving
tool designs, featuring the safety razor and straight razor.
Shaving with these old methods has many advantages, including:
* Closer shaves that last longer before the dreaded 5 o'clock shadow appears
* Improved skin condition due to premium creams and soaps...
Oct 31, 2011
Recorded live at Internet User Experience 2011 on October 11th,
it's the panel session "The State of the Internet User Experience"
and Tim Keirnan as the moderator.
Learn more about the panelists at
Dec 31, 2008
Thanks for listening to Design Critique over the past year. 2008 was fun and I have three episodes in post-production right now for 2009. The photo is from the holiday card I sent this December to family and friends, and I thought why not share it with the listeners. I don't know who all of you are or where...