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Design Critique: Products for People

Encouraging usable designs for a better customer experience.

Jun 26, 2007

In a special episode recorded on location, Tom Diab, proprietor of the Gourmet Chocolate Cafe in Chelsea, Michigan, shares his ideas on customer experience design for cafes. Through a bonanza of entertaining storytelling, Tom, a former schoolteacher and drug rep for Pfizer, tells Tim and guest cohost Chris how he and...

Jun 26, 2007

Before you listen to episode 32b, which is an interview with the Gourmet Chocolate Cafe's designer and proprietor, please watch this ten-minute video tour of the cafe. Tim points out key features of the cafe that are discussed during the following interview about the customer experience design of the cafe.