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Design Critique: Products for People

Encouraging usable designs for a better customer experience.

Oct 7, 2020

We're 15 years old! Tim Keirnan is joined by show co-founder Tom Brinck plus UX legend Stephanie Rosenbaum for a celebration of the show's 15th anniversary. From July 2005 to October 2020, we've kept going when other shows faded away. Where did the time go? But time discussing product and service design is always well...


Aug 8, 2020

This is a short episode on the dark pattern of not allowing a customer to leave a service without unnecessary effort.
The Sunday Times website does not allow users to cancel their digital subscription on the site. It took a 15 minus chat online to accomplish what should take one minute and a couple clicks. Hear all...


Jun 10, 2020

Kelly Goto, owner and principal of gotomedia and gotoresearch, joins Timothy Keirnan for a discussion about universal design and related topics. Dave M-R and Tim discussed Kelly's excellent 2018 article about professional terminology in episode 135 last year. Now she is on the show herself to cover a fun range of...


May 1, 2020

Larry Rusinsky returns to the show to help Tim critique the Bose QuietComfort 25 acoustic noise canceling headphones. The links referred to in the episode include:

How Noise Canceling Headphones Work

Comparison of the Bose QuietComfort 25 with the 35

Bose: Why Audiophiles Should Stop the Hate

Bose Store...


Feb 23, 2020

Chief Phillips of the Plymouth Township Fire Department has the mind of a firefighter and the heart of a User Experience designer. Join him and Tim Keirnan for a sequel to our pumper truck design episode, this time to discuss the design of our  township's new ladder truck.

How does the purpose of a ladder truck differ...