Preview Mode Links will not work in preview mode

Design Critique: Products for People

Encouraging usable designs for a better customer experience.

Apr 15, 2010

Instructions are an integral part of the user experience of products and services. Anne Gentle from JustWriteClick joins Tim to talk about the social Web's impact on creating technical communication in the 21st century.

You can download a free chapter from Anne's new book, Conversation and Community: The Social Web for Documentation, at

Anne's blog is at