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Design Critique: Products for People

Encouraging usable designs for a better customer experience.

Apr 30, 2006

Tim and Tom, along with guest colleague Dan, continue their critique of recommender systems that began in Design Critique episode 13. Tom starts things rolling by asking Tim why he prefers not to use recommender systems, then Dan and Tom discuss their use of Last.FM and its recommender system. A summary of our customer experience with recommender systems ties things off, mockery of Lionel Richie music ensues, and house band Peter Grey sings PsychoActive.