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Design Critique: Products for People

Encouraging usable designs for a better customer experience.

Apr 19, 2006

Tim and Tom are joined by guest colleague Dan for a critique of recommender systems on, Netflix, and Last.FM. How well do these "if you like x, you'll also like Y" systems work after short and long-term usage? How can they be improved?
Plus, Tom talks about attending the upcoming ACM SIGCHI conference and house band Peter Grey sings Frozen Girl.