Tim and Tom are joined by guest colleague Serena for a wordcast
episode on User-Centered Design (UCD). What is UCD, where did it
originate, and how can it help you improve customer experience with
a product? We discuss some theory, numerous UCD methods, Robert
Johnson's book User-Centered Technology, and Wired magazine's
recent story on participatory design at Lego. House band Peter Grey
sings Girl From Outer Space.