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Design Critique: Products for People

Encouraging usable designs for a better customer experience.

May 13, 2019

Dave Mitropoulos-Rundus returns to talk with Tim Keirnan about labels for our field. This continues our long-running friendly discussion about what we call our profession and why, and is there a difference--or should there be--between User Experience and Customer Experience? Dave appreciates the terminology differences whereas Tim wonders why we make such fine distinctions when at the root level we're all  "Designers of Stuff".

Kelly Goto's excellent 2018 article:

Jared Spool's excellent article published the day we recorded this episode. I think Jared's a mind reader!

NOTE: Tim regrets interrupting Dave too much in a shocking lapse of bad hosting etiquette...he was hopped up on cough syrup at the time of this recording, which you can hear in his deep head cold voice breaking worse than Peter's in that episode of The Brady Bunch.