Oct 7, 2020
We're 15 years old! Tim Keirnan is joined by show co-founder Tom Brinck plus UX legend Stephanie Rosenbaum for a celebration of the show's 15th anniversary. From July 2005 to October 2020, we've kept going when other shows faded away. Where did the time go? But time discussing product and service design is always well...
Aug 8, 2020
This is a short episode on the dark pattern of not allowing a
customer to leave a service without unnecessary effort.
The Sunday Times website does not allow users to cancel their
digital subscription on the site. It took a 15 minus chat online to
accomplish what should take one minute and a couple clicks. Hear
all...
Jun 10, 2020
Kelly Goto, owner and principal of gotomedia and gotoresearch, joins Timothy Keirnan for a discussion about universal design and related topics. Dave M-R and Tim discussed Kelly's excellent 2018 article about professional terminology in episode 135 last year. Now she is on the show herself to cover a fun range of...
May 1, 2020
Larry Rusinsky returns to the show to help Tim critique the Bose QuietComfort 25 acoustic noise canceling headphones. The links referred to in the episode include:
How Noise Canceling Headphones Work
Comparison of the Bose QuietComfort 25 with the 35