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Design Critique: Products for People

Encouraging usable designs for a better customer experience.

Nov 12, 2020

Susan Weinschenk joins Tim Keirnan to discuss the second edition of her wonderfully useful and usable book 100 Things Every Designer Should Know About People. First published in 2011, 100 Things... has helped many kinds of professionals and students learn to be better designers.

Oct 7, 2020

We're 15 years old! Tim Keirnan is joined by show co-founder Tom Brinck plus UX legend Stephanie Rosenbaum for a celebration of the show's 15th anniversary. From July 2005 to October 2020, we've kept going when other shows faded away. Where did the time go? But time discussing product and service design is always well...

Aug 8, 2020

This is a short episode on the dark pattern of not allowing a customer to leave a service without unnecessary effort.
The Sunday Times website does not allow users to cancel their digital subscription on the site. It took a 15 minus chat online to accomplish what should take one minute and a couple clicks. Hear all...

Jun 10, 2020

Kelly Goto, owner and principal of gotomedia and gotoresearch, joins Timothy Keirnan for a discussion about universal design and related topics. Dave M-R and Tim discussed Kelly's excellent 2018 article about professional terminology in episode 135 last year. Now she is on the show herself to cover a fun range of...

May 1, 2020

Larry Rusinsky returns to the show to help Tim critique the Bose QuietComfort 25 acoustic noise canceling headphones. The links referred to in the episode include:

How Noise Canceling Headphones Work

Comparison of the Bose QuietComfort 25 with the 35

Bose: Why Audiophiles Should Stop the Hate

Bose Store...